Outperform: Setting New Speed Records in Document Verification While Slashing Fraud to Historic Lows

The best document verification technology is only as valuable as the real-world results it produces.

That’s why we’re committed to total transparency in what we’re actually delivering in production with our solutions. 

Over the past year, we’ve been sharing our performance results publicly through the Outperform blog series, and have challenged the rest of the industry to do the same — all while also asking our customers to poke holes and tell us where we can continue to improve. 

For round two of the DocV edition of Outperform, we’re sharing the latest performance numbers  and the tangible ways these translate to value for our customers. 

The Latest Advances in Document Verification

Online identity verification through document capture is essential, but has been hindered by inadequate solutions. For activities like purchasing age-restricted items, online banking, or providing physical ID, users need an accurate and seamless submission process that prevents fraud and deepfake attacks. 

In 2024, we introduced several new features, with patented innovations such as a deepfake selfie detector that flags attempts by fraudsters to submit photos of other individuals or digital images captured from screens. 

Our deepfake detection model and Image Alert List have thwarted sophisticated fraud attempts, including one bad actor who tried nearly 4,000 times over three months with different PII — but the same face. 

We launched our v5 SDK, making it fully server-driven and enabling two new use cases. Selfie Reverification and Secondary Documents. We’ve also leveraged digital intelligence in our latest SDKs to prevent injection attacks, strengthening our defenses against deepfakes and AI-generated imagery.

Our barcode enhancement model improved barcode reading performance by 65% in production, while OCR model and capture app improvements reduced unreadable and unclassified IDs by 50% YoY. We’ve also expanded accessibility, now complying with WCAG 2.2 standards and supporting nearly 30 languages, up from just 3 in January 2024.

Additionally, we implemented a barcode enhancement system that takes any unreadable, machine generated or low quality barcode as input and then reconstructs a clean, “super resolution” barcode that is easy to read while maintaining the PII originally encoded within. This allows the system to verify an ID’s front and back consistency, check barcode security compliance with issuing authority standards, and protect against deceptive barcode fraud that can easily fool most other solutions or a human reviewer.

Socure DocV: How We Measure Success

Before we get to the numbers, here’s how we determine performance. We’ve used market-defining offerings for ID barcode extraction, computer vision, biometric image comparisons, and Optical Character Recognition (OCR) technology to ensure the highest accuracy and efficiency for our partners. 

We measure our success based on a well rounded set of metrics (all rates are expressed in percentages):  

• Auto Decision Rate: How often DocV returned a conclusive decision (“accept” or “reject”) for a submission
• True Reject Rate: How often DocV predicted fraud given a fraudulent submission
• True Accept Rate: How often DocV predicted a legitimate submission given a legitimate submission
• False Reject Rate: How often DocV falsely predicted fraud given a legitimate submission
• False Accept Rate: How often DocV falsely predicted a legitimate submission given a fraudulent submission
• Overall Accept Rate: How often DocV returned an “accept” for a document
• Overall Resubmit Rate: How often Socure DocV returned a “resubmit” for a document

The Results: DocV remains lightning fast, reducing latency from 15 seconds in 2023 to a P95 of just 1.26 seconds — a 91% reduction YoY.  

During high-stakes events like the Mike Tyson versus Jake Paul fight, we sustained over 7x the volume of transactions per second that we saw during the 2024 Super Bowl. DocV is an image heavy processing product, and while competition measures this in transactions per minute, we have reached new heights in our performance.

DocV alleviates consumer friction concerns presented by typical document and biometric verification solutions. The graph below depicts response time performance improvements from March 2023 to January 2025: 

In head-to-head comparisons, our solution consistently outperforms competitors. 

In one notable test against a major competitor, we achieved 97% fraud capture compared to their 4%, delivering a 93% absolute improvement in fraud detection.

DocV’s True Accept Rate Jumped from 76.7% in 2022 to 95.2% in 2023 to 98.2% in  2024 

The True Accept rate demonstrates how we’re helping our customers onboard more legitimate users without manual reviews, boosting growth and revenue. 

The False Accept rate dropped from 38.7% in 2022 to 18.3% in 2023 to 1.2% in 2024. The False Reject rate went from 16.1% in 2022 to 2.8% in 2023 and 1.8% in 2024. The True Reject rate went from 40.4% in 2022 to 80.8% in 2023 to 98.8% in 2024. For our customers, this means drastically reducing false rejects while rejecting more bad actors. 

We also dramatically increased our overall DocV Approval Rate from 79.5% in 2022 to 86.6% in 2023, culminating at 90.4% in 2024. 

With these improvements, our customers can offer their users an even more seamless and automatic onboarding experience, creating delightful interactions for new users and ditching entirely the assumptions that document verification is a commodity, or that it means added wait times and unnecessary friction. The data speaks for itself here. 

We also cut the overall resubmit rate from 10.7% in 2022 to 6.5% in 2023 and down to 3.2% through 2024. This means that 96.8% of users received a conclusive response on the first attempt and did not have to redo the verification process.

The Relentless Pursuit of Excellence 

Looking ahead to 2025, we’re expanding our capabilities with barcode-only verification and have already launched our v5 SDK combining our Digital Intelligence product to another layer of intelligence against injection attacks and evolving deepfakes, and introducing new use cases like Selfie Reverification and Secondary Documents. 

At Socure, we embrace a relentless mindset and an unwavering determination to innovate continuously until we achieve the best solutions possible. This approach directly translates into enormous value realized by our partners. 

Our enhanced document verification tools keep more bad actors out of our customers’ ecosystems, reducing losses while eliminating manual reviews. This streamlines operations, cuts costs, and provides users with a smoother, near-instant verification and decisioning experience.

Driven by our core mission of building AI to empower customers to make smarter identity and risk decisions, we are constantly pushing the boundaries of what’s possible with machine learning. Our accelerated pace of innovation ensures our partners benefit from continuous performance improvements in identity verification and fraud prediction, without any changes required.

Socure’s existing partners can expect that our identity verification and fraud prediction performance will keep advancing as we increase the velocity of our innovation.

Check out the 2024 Gartner® Magic Quadrant™ for Identity Verification, where Socure was named a Leader for completeness of vision and ability to execute.