Building the Future of Citizen Experience on Digital Trust

Governments are embracing digital transformation of their services to provide residents with seamless, efficient, and secure experiences. For example, avoiding a trip to the DMV to renew a driver’s license by renewing online saves residents and government employees valuable time and money. However, this evolution must come with establishment of trust, which is essential for residents to engage with these services confidently.

It’s imperative for Americans to trust the digital identity verification process. When governments choose identity verification solutions that aren’t accessible to many demographic groups, lose billions to public benefits fraud, or fall victim to costly data breaches, digital trust goes down. A study from the Ford School of Public Policy at the University of Michigan found that trust in government has declined since the 2000s, with decision-making that doesn’t respond to community concerns ranking as one of the main drivers.

Innovations in biometrics, blockchain, and artificial intelligence are set to redefine how identity verification is conducted, making it even more secure and user-friendly. As we progress into this digital future, the emphasis on building trust, ensuring security, and enhancing accessibility through identity verification technology will continue to be the bedrock of how government agencies interact with constituents.

The Importance of Digital Trust

Digital trust is the confidence and reliance that individuals have in the safety, security, and reliability of their interactions with digital platforms, services, and applications. It involves trust in the handling of sensitive personal data, the security of online transactions, and the transparency of organizations and government agencies in their digital operations.

Once residents trust digital platforms, it becomes easier to reach them and make an impact. Government services become more efficient, and digital modernization allows for other advanced technologies like AI/ML and predictive analytics to improve service delivery. Trust in government services is also tied to efficiency. Residents expect quick and convenient access to the services they require, whether it’s for healthcare, social services, taxes, or other benefits.

Slow services, poor security, and insufficient reliability help perpetuate a distrust of government—the United States has been experiencing a decade of the lowest trust in government since surveys began in the 1950s, according to a Deloitte report. Issues of service delivery, both online and in-person, reduce trust in the government. But Deloitte found that improved customer experience in “retailer-like” services was one of the best ways to rebuild trust in government. Increasing digital trust through modernization helps to convince residents that the government cares about people.

The government can take advantage of a “flywheel effect” where residents continue to come back for more digital services, thus increasing the government’s impact and value. However, the government cannot start the flywheel without digital identity verification and digital trust.

Socure is the Guardian of Digital Trust

Socure’s identity verification solution is a key tool for government agencies to establish digital trust. By offering advanced identity verification and fraud prevention, Socure is an indispensable platform for government agencies and organizations striving to build trust in their citizen programs. In recent work with a large state agency, Socure verified 95% of residents automatically and successfully reduced fraud by 50%. These are vastly superior numbers to the 50-70% pass rates and woeful fraud prevention offered by credit bureau solutions.

• Advanced Identity Verification: Socure employs cutting-edge technology, including artificial intelligence and machine learning, to verify the identity of individuals with incredible accuracy. This ensures that only legitimate citizens can access government services, preventing identity fraud and safeguarding sensitive data.
• Fraud Prevention: With the rise of sophisticated fraud tactics, including threats from generative AI, Socure offers robust solutions to protect government services from fraudulent activities.
• Real-Time Verification: People expect real-time access to services. Socure’s platform allows for swift, automated identity verification, ensuring that citizens can access the services they need without delays. Rather than having thousands of residents waiting for a manual review, Socure can verify them automatically. Those that do need an extra check are routed to a document verification process that takes less than 5 minutes to complete.
• Scalability and Customization: Socure’s solutions can be tailored to the unique needs of various government programs. Government agencies can access a Decision Module that offers a customizable workflow and risk level for their solutions.
• Regulatory Compliance: Government agencies must adhere to strict regulations regarding data security and privacy. Socure is designed to meet these regulatory requirements, providing assurance that sensitive citizen data is handled responsibly.

With advanced identity verification, government agencies can build digital trust and provide excellent service delivery. Don’t get left behind: Socure is the best way to modernize identity verification and improve the user experience for all residents.